Read what customers have to say!

Find out why customers return year after year

Since 1991, Global Training Center has assisted companies like yours become industry leaders in import and export trade. Our best-in-class training helps individuals and teams stay up to date on international trade issues and become experts themselves.

Don’t take our word for it, our clients will tell you themselves. Click below and see what attendees say about our courses and our instructors!


Everything learned here today in the seminar was beneficial. Great Presentation!

The Q & A section of the course was most beneficial, specifically related to our operation. Arthur gave
easy and clear answers and explanations.

The most beneficial part of the course were the examples of Incoterms and the interaction with the


The small class size was beneficial. It was easy to ask questions and stay engaged.

Class was fantastic today. Do you know when you plan to be back in Milwaukee again?

St. Louis

This is one of the best offsite training’s I’ve had.

Arthur did a wonderful job. It was an informative and educational experience. Arthur made it very easy for
everyone to understand the material when he involved the entire class in the examples.

Arthur gave easy to understand examples in plain language. The presenter’s knowledge of the material and the
industry were most beneficial. The discussion regarding freight forwarders, customs brokers and ocean bill
of lading were most beneficial. Arthur O’Meara is an excellent, engaging and effective instructor.

Overall good material and good presentation.  I like how the instructor required participation from all
participants.  The instructor really made us think about our internal controls/processes and how we can make them


All of the information presented was very beneficial. The knowledge gained will prove to be very rewarding
as I will also share this with my colleagues and use it in my workload.


The seminar was all beneficial. Many topics were touched on. Arthur was very knowledgeable. He was very
interesting and kept the seminar from becoming boring.


I just wanted to thank you for the classes. The three I took were very informative, even with my somewhat
established background. I was trained early on in what to do, but not the why. I’ve been back to work one day and
we’re already making adjustments for the better.

Loved the interaction from the instructor (Arthur O’Meara), kept the class involved at all times.


Everything was great! I enjoyed learning all the information.

Awesome instructor! He made the class enjoyable. Love his music, too! I took this class because a coworker
loved the instructor! Edge of seat excitement and learning!

Arthur is a great teacher! Took time with everyone as a class and has a great personality.

Arthur is very entertaining this was the class I needed the most and came out of it feeling very informed

Arthur was engaging and presented the material in a great way. Coming from a place of zero experience in
Tariff Classification I feel like I’m leaving with a much better understanding. It was a great introduction to
future Tariff Classification needs.

Best class I’ve had offsite! Course overall was amazing.


The instructor explained terms clearly and spoke in a way that inexperienced attendees could understand.


High-level talking points on the importance of contract negotiations/conditions relative to Export
Compliance were the most beneficial part of the course. I thought the content and interactions were informative and
useful. I wouldn’t change anything.

The most beneficial part of the seminar was the review of HTC codes. Mr. O’Meara is intelligent, lively and
knows his material. He is a highly recommended instructor.


Instructor presented the material really well, broke down difficult topics easily.

Start to finish, it was all beneficial. Very well organized, refreshing and fun!

Instructor was so knowledgeable. I have a better understanding of my daily work. It was a great class!

Every part of the course was beneficial. The instructor was best by far. Very knowledgeable, interesting and
very well spoken.

Questions were welcome and material was presented in a way that kept my attention engaged.

Thank you for the training. Having only been on the job one year, it has been helpful to have a more debt
understanding of rules, regulations and terms. I am going to try to attend more of your workshops. I think they
would be very helpful. You are a wonderful speaker. Very easy to follow and it keeps people engaged. Your “tone”
made it easy to listen to you. You would make a great college professor.

The way the instructor phrased terms and used them in examples to get the point across. This will give me a
better understanding on an international logistics standpoint and not just import/export.

I just received my copy of “Exporting: Regulations Documentation Procedures”, from GTC. I’ve been looking
through it over my lunch break and am just overwhelmed by how well it’s put together. So many of my questions have
now been answered and in just in the last hour!


The most beneficial parts of the course were the book, the presentation and the instructor’s insights.

The book is full of information that is very helpful.

The most beneficial parts of the course were the tools, book and in depth information.


The most beneficial part of the course was the instructor’s knowledge and materials. Everything was great!


Catherine is a wonderful teacher and knows her stuff.

Very open class session – easy to understand and explained very well.

Instructor was great. Provided relevant and helpful info.

The most beneficial part of the course was the open forum. Catherine presented material in an easy to
follow, conversational forum.

Cathy was very knowledgeable and she made the class fun! I am so glad I attended this seminar.

Cathy has a great teaching style. She was very clear with instruction and answering questions.

C.J. Peterson, the presenter, was the most beneficial part of the seminar. She clearly understands the
topic/subject in theory and practice.

Cathy Petersen did a fantastic job! Great presentation.

Cathy was very clear and well-spoken with answering questions.

San Diego

I have a lot more knowledge and can present items with more confidence and negotiate with our forwarders
with confidence.


I liked the interaction between what Cathy was presenting and how she related it back to the book. Cathy did
an awesome job at presenting, answering questions and providing follow-up if needed. I learned that there are some
processes that our company will need to adapt.

The most beneficial part of the webinar was the very comprehensive manual and the HTS code and Incoterms
discussions. Our teacher was excellent and gave everyone needed time for questions.

The entire course was beneficial. Cathy was extremely knowledgeable and an excellent instructor. I’ve taken
away some valuable information that will be useful in making improvements to my company.

The most beneficial part of the class was the slides and extra information given in the presentation. I
liked the opportunity to ask questions and to hear input from others in the class. It has given me a good handle on
understanding the supply chain for international carriers and how to deal with them in my career.

The most beneficial part was the Incoterms and presentation of overall process. Having the book as a point
of reference. It gives me a starting point for different topics to consider as our company expands into different

I loved that the instructor looked up my organization and used that information when addressing my
questions. She was very knowledgeable about the topic and her insight was valuable.

The book will be an excellent resource going forward as well as the links to various government agencies
provided. I felt it was very beneficial to interact with the instructor during the training and hear other
participant’s questions and experiences with exports.  I enjoyed the instructor very much!

The instructor (Catherine Petersen) was very positive, patient and knowledgeable. I was very impressed with


The most beneficial part of the seminar was going through each individual term and how/when it is used. So
helpful! Thank you!

Instructor’s knowledge of material and how presented was most beneficial. All the info was beneficial for

The overall course was very helpful and I was pleased with the instructor, who was very knowledgeable.


This class was great! Highly recommend.

Catherine was evidently very knowledgeable and enthusiastic about classification. I feel much more confident
in my ability to classify after attending this course.

It was a wonderful training, very well instructed, and very informative.  I’m so thankful I got the
priviledge to attend this seminar.

San Diego

The most beneficial part of the course was Darie’s knowledge base and her application to our real life experiences.


Great instructor. A lot of great information for shippers.

John was very helpful and knowledgeable – the book is awesome.

The instructor was great at giving specific information to questions asked. I feel more confident in HTS codes and knowing where I can get information.

Very educational. I like how you present the material. John, you are very engaging and I would recommend your seminars.

The instructor was very funny and engaging. John makes the presentation enjoyable.

John’s presentation was beneficial in all areas. Great refresher course!

All of the information was new to me. It was all very informative and easy to understand. The instructor made it easy and not boring.

The most beneficial part of the course was going through the exercises and also John’s encyclopedic knowledge.

I learned things I wasn’t even aware I should know. John’s knowledge and enthusiasm on this subject was amazing! Very interactive, fun way of teaching a subject that to me is very much not fun. Great Job!

The instructor was very knowledgeable about more than just customs. Very knowledgeable about business, other brokers and forwarders.


Everything was very beneficial.

The book was fantastic!

It was all beneficial. Great class!

My position is new to me in the Customs Dept at my company. John’s experience was most beneficial to me. The organization of the agenda and class was excellent. This class is going to enhance my current training at my company.

Instructor is willing to entertain questions about all Trade Compliance and injects a bit of humor into a relatively dry subject.

The most beneficial part of the seminar was John’s passion for the subject. Enthusiastic instructor.

John is a great presenter, patient, explains clearly and easy to follow.

Everything in this course was beneficial – gave a great overview of the topic and a solid foundation for my job.  This seminar will greatly assist me in my job duties.  Thanks for a great week!


“What would you like to see done differently?”
Nothing. John Goodrich is personable, well-informed, and a very strong teacher and presenter!


The most beneficial part was understanding the differences betweeen NAFTA and USMCA, changes to certificate of origin, and receiving documentation for future reference. John is a great instructor! It’s obvious during discussion that he is extremely knowledgeable in his field.

John is an excellent instructor that has deep and broad knowledge, both practitioner and consultative management, of importing, customs and trade agreements that enables him to relay the spirit and intent in a realistic and scalable manner.

John does a great job overall in presenting the topics but what sets him apart is he does a great job of knowing who is in his audience and giving commentary and examples that are specific to who is in his audience. It helps make his presentations more personal and gives better perspective on the regulations.

Excellent training for someone new to this.

Instructor was very engaging and knew the material inside and out.

The most beneficial part of the course was how John broke everything down so we understood the process of determining HTS codes. John was a great instructor!!!

I was very pleased with what I experienced. All was a benefit. I really liked that material was matched up to the person when it could be. And good pointers were given to specific industries.

John taking the time to go over everyones specific topics of discussions and needs. Also was very knowledgeable with most topics of discussion. The instructor was very informative and would highly recommend anyone who is new to this to take this course. I now have a better understanding on NAFTA and will be able to use the knowledge that I have obtained to do my job correctly.

John is very knowledgeable and was able to tailor the training to what was relevant to the attendees. I recommend this course to anyone who is involved in Classification, Solicitation and Origination of Goods. Excellent presentation! Thank you!

The material covered in this course is directly linked to by daily job duties in Trade Compliance. So, I believe that the course and the textbook will continue to help me throughout the years. I always appreciate John’s ebullient nature and stellar subject matter expertise. 🙂

John Goodrich is an outstanding instructor. You are fortunate to have him on your team.

Instructor did a good job on covering amount of material in the time he had.

I liked how he explained things in simple terms.

Instructor explained everything well and recognized that there were a lot of newbies in the class. He was easy to follow and understand, and simplified a lot of material making it user-friendly.

The small class size was great. It really let everyone talk and interact with questions. We were able to not only learn from the instructor but each other.

Excellent presenter; material was just what I needed.

Enjoyed the class, felt I gained a lot of information that will help me to organize my record keeping and self auditing our importation documentation which, I did not know.

I’ve taken this very seminar two years in a row. John has changed his presentation from the first time, thus keeping the material fresh and to the point. I don’t know how he can memorize the tariff with such accuracy. He’s a walking computer. I was really impressed with how engaged the instructor was – I liked the class interaction. I thought it was great.  Well worth my time and my company’s money


Mike has a good presentation presence. Clear communication, well organized. Ability to answer questions.

I was looking for general information to begin this quest. The entire presentation was beneficial to me, but I really value the examples provided, as well as ways to fund this endeavor by simply changing shipping terms and some protocols. It will allow me to become more educated in topics that are vital to ensuring trade compliance and will help the company avoid costs and lower our budget. I am always impressed by Global Training Center.

“It has provided a great foundation and a decent road map to C-TPAT Certification. We have way too many of our containers pulled for “Random” Inspections and I want to develope a program/manual for the Import process of our company.”

“I really enjoyed the class. Michael Laden made the webinar interesting and answered all the questions that were asked. He was able to cover everything that was needed and presented in the book.”

“The material that was sent was very helpful during the webinar. It explained everything that was essential to the C-TPAT.”

“Credentials of the speakers was commendable”

“Overall the webinar was excellent! I really enjoyed the background information as to why and how the program was initiated, hearing Michael and Kelby’s personal experiences, and insight into how the program is managed today.”

“Overall an excellent class and very informative”

“Very well presented. I would recommend to others.”

“As my company continues to debate if we should become CTPAT certified, I can intelligently address both sides of the debate.”


Paul’s delivery of the material was excellent! Very positive education. Thanks, Paul.

This class was very helpful and the trainer was great.

I found everything beneficial – instructor is very knowledgeable, charming and delightful in his approach and delivery; enjoyed class very much. Appreciate his expertise in trade compliance career and his very interesting anecdotes.


The way the instructor teaches is very easy to understand and retain

The way the instructor teaches is very easy to understand and retain

Instructor had a decent amount of knowledge and shared in real world examples.

The most beneficial were the diagrams and how the instructor took his time presenting.

The most beneficial part of the course was the instructor’s opinions based on personal experience. The course will help me in trying to educate coworkers and save cost and risk for the company.

The instructor was incredibly knowledgeable on the topic.  He helped increase my comfort level on completing the NAFTA Certificates and when to specify when to and when not to complete one.  In my company we have no one that was willing to complete the forms and I feel better about taking on that responsibility.


The most beneficial part of the seminar was the ability of the instructor to keep my attention. Great job!!


This class will greatly impact my job performance. Paul, thank you for this weeks training. All of my classes were extremely helpful.

The most beneficial part of the course was the instructor’s knowledge.

The most beneficial part of the course was the instructor’s personality and knowledge.

As a newcomer to export, it was all instructive. Loved Paul’s style of presentation/teaching.


I feel that all of the seminar was beneficial since I did not have a lot of knowledge.

The most beneficial part of the seminar was the instructor. We received personal one-on-one Q/A’s. I came away with more answers than questions.

Paul did a great job explaining some details that I didn’t learn about previously.

Paul did an amazing job explaining the details and providing references.

The most beneficial part of the seminar was the actual and visual chain of responsibility for the product and/or sale. It was very good of Paul Patterson to give examples of his experiences.

This whole course touched on what I needed.  I think this class really helped me understand my job so much more.


Paul’s personal knowledge on the subject matter was beneficial.

The instructor was amazing. He made a very difficult topic easier to understand.

Paul, was a pleasure to learn under. He is extremely knowledgeable in the subjects he taught. He also took time to address each and every question that came up. I have been to many management training courses but Paul is a stand-out presenter to me. My employee Amber, who came with me on this trip, also enjoyed him very much as well. In her words, “he brought it down to our level, and helped us understand. It felt like he worked beside us every day.”

Paul was very easy to understand. The information was presented clearly.

The seminar was very detailed and informative. Paul also provided excellent resources and web tools.

Very informal.  As a “newbie” to shipping the whole class was easy to understand.  Thanks, Paul!!


The most beneficial part of the course was the instructor’s personality and real world experience.

Thank you again Paul for imparting your knowledge and experience to us, greatly appreciated.


Instructor – Trudy Wilson, she did an outstanding job. Very knowledgeable and great personality.


The most beneficial part of the class was the level of knowledge of the instructor. Also, the level of
energy and passion shown by the instructor. This course was very engaging.

Trudy is very knowledgeable and makes it fun for material which isn’t so fun. Great teacher!

The class was very informative and the presenter kept the class moving with witty humor and life
experiences. I give Trudy all fives for her job teaching this class. I would reccomend all EX/IM individuals taking
this class.

Excellent information – high energy instructor.


Trudy did an excellent job, very personable and knowledgeable.

Las Vegas

Trudy was an excellent instructor, and very knowledgeable on all the challenging questions thrown her way. I
also loved the smaller class size.


Trudy was so knowledgeable and a great presenter!


This class will allow me to be more effective when using incoterm and not wonder if I’m doing the right
thing. The class was well taught. Trudy did an excellent job and I look forward to having more classes with her.

Everything was done perfectly. The class was a very educational and enjoyable experience. The instructor was
very friendly, outgoing and helped engage the class. Everything was perfect

Trudy was great and upbeat the whole presentation.

Trudy did an excellent job – well spoken, informative, and patient in dealing with questions asked.

Being unfamiliar with most incoterms, I found this class a great overview with enough detail to move
forward, as well as references to use in the future.

I work with Incoterms daily, this webinar has been extremely helpful with becoming more familiar with these
terms. Instructor was phenomenal. Very professional and informative.

All of the course was beneficial, it was useful. Very well done, Trudy knows her stuff – terrific.

I will be able to train others in Export to Canada Compliance. Information was very useful, instructor did a
great job.

Trudy was a great instructor. Our company will be signing up for additional classes after this great
training experience.

Open discussions and option to ask questions when needed were most beneficial. Trudy was wonderful, very
friendly, knowledgeable and presented the material at a good pace for all.

“I’d prefer to be at training “in person” versus webinar, but as a webinar, it was very informational….
I liked how people were able to questions while in each section of materials vs. having to wait until end of the
webinar. “

Great Speaker! Trudy does an absolute great job engaging the audience and making what could be a dull
subject, very interesting. It is hard to involve the audience in trainings such as this and I will continue to use
Global Training Center. Hope to get Trudy again!

Trudy was an excellent trainer.  I’ve learned so much from her and she made it exciting and worth going.
I’ll be taking more classes, hopefully with Trudy as the trainer.


The most beneficial part of the seminar was the handbook that was given to take home. Great reference!

Trudy is very knowledgeable and personable and very engaging. She speaks in layman’s terms and her
explanations really help us understand.

Instructor was awesome, upbeat and fun. Lots of good info, learned a lot.

Most fun, interactive documentation training I have had!


All was beneficial. Trudy helped to keep us engaged and her energy was strong. We really enjoyed it! Trudy
was great and knowledgeable!

The instructor stimulated group discussion of very specific questions. I will definitely recommend this

Trudy Wilson’s insight and personalized analysis of the material was most beneficial.

Material and topics were clear and relevant.

The most beneficial parts of the course were the actual classifications, practice worksheets and on hands of
what was being taught. All of the presentation was excellent.

I enjoyed the exercises and the flexibility to discuss with others. It was all very necessary and good!

I had extremely minimal knowledge of NAFTA before today.  Absolutely glad I took this class.  It will impact
how/when I claim NAFTA!! Trudy is the BEST!


The most beneficial part of the course was the Q & A. The instructor was able to answer specific

The most beneficial part of the seminar was the topic on reviewing funding items in the schedule. The
examples were helpful. I enjoyed Trudy’s energy!! She made the class(es) fun. Trudy is an excellent presenter who
gave an excellent presentation.


The workbook that provided usable examples of forms was most beneficial. I will be more confident in completing the
NAFTA form. Trudy was amazing!

All of the course was very beneficial. It will impact my job performance tremendously!! Trudy was exceptional!!

This will impact my job performance by ensuring that I am issuing NAFTA’s correctly. This was a great class!

Wonderful knowledge and great material – delivery of information.

This was the class I really needed and it was explained very well by Ms. Trudy Wilson.

Learned a lot on this subject. Ms. Trudy Wilson really helped in this area.

Really enjoyed the class. Ms. Trudy Wilson provided insights on this topic.

Always enjoy your classes.

Trudy, great instructor.

How will this class impact your job performance?

Tremendously, and the instructor was phenomenal.

Every single chapter was most beneficial. Trudy Wilson made it simple, easy and understandable. She created
a very interactive seminar. The follow up and support she offered were great.

The most beneficial part of the seminar was the presentation of the material and the explanation of Exworks
and FCA. Trudy delivered her information in a very good manner. She also answered all questions and did not teach
down to us. She kept things simple and easy to understand.

Very informative, easy to follow instructor who was knowledgeable and professional.


The resources offered were very beneficial. Trudy, the instructor, was great and a lot of fun.


I have been in the industry over 25 years and am a Licensed Broker and thought this was
great refresher course! Great pace and I learned a lot. Been to several other training courses that didn’t
add much value, but this one was very beneficial! Great job!

How will this class impact your job performance?

Greatly! Trudy did a fantastic job, was knowledgeable and kept my attention.

New Orelans

Trudy knows her field and dominates at being able to articulate CFR into layman terms.

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